Complaints
If something has gone wrong, tell us.
We would rather hear about it and put it right. This page says how to complain and what we will do.
How to complain
Write to us at 128 City Road, London EC1V 2NX, email [email protected], or call 0203 576 7110. Tell us what happened, when, and what you would like us to do about it.
What we will do. We will acknowledge your complaint promptly, look into it fairly, and write to you with our answer as quickly as we can. If we need longer, we will write to explain why and tell you when to expect our final response.